A. For private parties, we service most of NE Ohio. For a complete listing including a map, visit our service area page. Multi day events including fairs and festivals have an expanded service area.
Q. What type of space do I need for an event?
A. It depends on the activity.
Minimum Space
Recommended Space
Power
Surface
Laser Tag - Indoor
50' x 75'
50' x 100'
no power needed
Any
Laser Tag - Outdoor
50' x 75'
100' x 200'
no power needed
Any open area
Hamster Ball Races
50' x 100' per hamster ball
100' x 200' per hamster ball
1 standard 110 outlet per ball
Flat, open grassy area
Astronaut Simulator
15' x 15'
1 standard 110 outlet within 40 feet of ride
Hard level surface, concrete preferred
Video Game Truck
10' x 50'
no power needed
Curb side parking
Inflatables
20' x 20' or more, depending on rental, see item details page for requirements
1 grounded GFI 110 outlet, per item/section
Flat grass or concrete
Tents
10' larger than the tent size
N/A
Any
Sumo
25'
N/A
Indoor or Grass
Q. What do I need to do to reserve an activity?
A. Reserving your event is easy. You can use our automated system or call 800 426-3272. We need a signed contract and and a 30% deposit to hold the activity.
Q. Is setup and take down part of my rental time?
A. No. Your items will be setup and taken down before and after your allocated rental or party times. Please allow for between 15 and 60 minutes for setup and take down for each item.
Q. What is your cancelation policy
A. We understand that sometimes plans change. If you need to change the date or time of your event we will do our best to accommodate you. Cancellations will forfeit deposit.
Q. What if it rains?
A. If the weather is bad, we can reschedule any outdoor activities at no charge.
Q. Do I get a discount if I order more than one activity?
A. Yes - discounts will automatically be applied during the quote process saving you 25% or on your second qualifying activity. Start and end times must match to qualify for discount.
Q. Can I just rent an item and pick it up?
A. In order for us to ensure your party is a success, we don't allow for pickups. Delivery and setup is included with all of our rentals.
Q. Do I need to leave a tip for the Game Instructor?
A. Tipping your Game Instructor is not required. If you wish to leave a tip you may add any amount to your final invoice. All gratuity goes directly to your Game Instructor.
Q. Is there a per guest charge on your parties?
A. There is no per guest charge on any of our parties.
Q. What are the minimum ages of your activities.
A. Each activity has a different minimum and recommended age:
Minimum Age
Recommended Age
Weight / Height Requirements
Other Limitations
Laser Tag
5
7 - adult
none
none
Hamster Ball Races
no minimum age
5 - adult
maximum weight of 180lbs
must be able to enter and exit the orb without assistance
Inflatables (in general, some inflatables have different requirements)
no minimum age
3 - adult
under 250lbs
none
Q. Are you insured?
A. Yes - We carry a minimum of $1 million dollars liability insurance. Proof of insurance is available up on request.
Q. Are you licensed?
A. Yes - however not all of our activities need a license to operate. For those activities that require a license, the license information is available upon request.
Q. I'm a tax exempt non profit, do I have to pay tax?
A. No, simply provide us with a copy of your tax exempt form and we will not add tax to your order, you can do this during the online quote process by selecting "Yes" in the "tax exempt" section.
Q. Do you offer discounts for non profit or charities?
A. Based on availability, we may be able to offer additional savings or extended rental times, call for details.
Q. Is Game Craze a franchise?
A. No, Game Craze is privately owned. If you are interested in franchising or licensing agreements, call us at 800 426-3272.
Q. I used you for a party and want to provide feedback for others, how can I do that?
A. You can submit or review public feedback at the following third party sites:
If for any reason, your event was anything less than perfect, we want to hear from you directly, please call us at 800 426-3272 so we can make things right.
