FAQs

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Frequently Asked Questions

Have a question? Start here, you will find answers to the most commonly asked questions.

Am I responsible for damage to equipment?

As with anything you rent, you are responsible for any damage that occurs during your rental period. Normal wear and tear, defects in material and acts of God are not renter’s responsibility. We offer an assurance program that will limit your liability as well as give you greater flexibility should you need to cancel or reschedule your event:

Standard Policy Assurance Plan
Accidental damage protection: Unprotected, $0 $500/item, $2000 aggregate
Free cancellation before scheduled event: 30 days or Earlier 48 hrs or Earlier
Cancel at least 48 hrs before the event start, you owe: 20% 0%
Cancel after the 48 hr mark but before 5:00pm the day prior to your event, you owe: 40% 20%
*Cancel after 5:00pm the day prior to your event but before setup, you owe: 50% 50%
*Cancel after setup, you owe: 100% 100%
Apply cancellation fee to another event if next event occurs within:

*Not eligible

8 Weeks after cancelled event Anytime during the calendar year or six months from event date, whichever is greater
Are you licensed and insured?

Yes, we are licensed by the State of Ohio, Department of Agriculture.  We provide both liability and accident insurance on all rental items.

Can I return unused concession and game supplies?

Yes, unopened case quantity concession and game supplies that are returned in like new condition will receive a full refund less a 10% stocking fee.

Can you deliver to an area that is only accessible by stairs?

Most of our items are delivered on a dolly and require direct access.  All deliveries are for “standard” garage, front or backyard, truck accessible property and/or 1st floor businesses. Additional charges can/will occur for “abnormal, difficult or time consuming” delivery locations. Call for details

Do I have to pay a deposit?

Yes, we require a deposit equal to 1/2 your rental total and a signed contract to reserve your items.

Do you give a military discount?

Yes Game Craze established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services and to honor Retired Veterans and VA Recipients. Click here for more details.

Do you rent on holidays?

We book events for every day of the year with the following exceptions:

  •          Christmas Eve – Closed at after 3:00pm
  •          Christmas Day – Closed all day
  •          New Year’s Eve – Closed after 3:00pm
  •          Thanksgiving – Closed all day
  •          Easter – Closed all day

If you have a corporate event on one of these holidays, call for pricing and options.

All national holidays are subject to a 20% surcharge

  •          New Year’s Day
  •          Martin Luther King Day
  •          Presidents’ Day (Washington’s Birthday)
  •          Memorial Day
  •          Independence Day
  •          Labor Day
  •          Columbus Day
  •          Veterans Day
How far in advance do I need to make my reservations?

We don’t have a cut off for rentals however we tend to book up 2-3 weeks in advance, especially weekends during the summer months.  We always try to accommodate last minute bookings but for the best selection advanced notice is required.

Is setup and take down included in my rental time?

Rental time is the time you will use of the equipment.  Setup will setup prior to your event time and take down will be after your event end time.

Is setup and take down included in my rental time?

Rental time is the time you will use of the equipment.  Setup will setup prior to your event time and take down will be after your event end time.

Now Hiring

Work in a fun energetic family friendly environment!

All opening current as of March 2, 2016
Brian Robinson, owner and operator Game Craze LLC

Brian Robinson, owner and operator Game Craze LLC

We know our most valuable asset is our people. We are a family owned small business. My wife and son help run the business, together we have rapidly grown over the last five years. We are currently hiring for the 2016 season. If you think you have what it takes to join us and throw some of the biggest and best parties out there, we want to hear from you.

We look forward to meeting you,
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Brian Robinson


 

Field employees – enjoy a flexible schedule, choose to work only the events you want, when you want.

Event Managers – Part Time 10 to 40hr per week, work outside, no two days are the same. Clean driving record, responsible, and able to lead a crew of up to 7, $12-17hr. Must pass drug and background check.

Driver – Part Time 10 to 24hr per weekend. Must have your own truck with tow package and experience pulling trailers. Set up and take down inflatables and small tents, crew of 2. $12-14hr + $.60 mile.

Event Crew – Part Time 10 to 40hr per week, work outside with a crew of 2-7 setting up and taking down event rentals. Great part time or summer work for college students. $9hr

Event Staff – Part Time 10 to 24hr per weekend. No experience necessary, must be 16 or older and have reliable transportation to Norton OH.

Warehouse – Full or part time, load and unload trailers, clean games, advancement opportunities.

Office employees – We love people who love people…

Sales – Inbound and outbound sales, clients love us, we provide a service they want and need. $10hr + 1% commission to start.

Sales Admin – Flexible hours, run reports, file, greet customers. Weekday and weekend shifts.

All positions seasonal through at least November, year round work available for top performers.

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What areas do you service?

Service Area

For large corporate events we service Ohio, Pennsylvania, and Michigan.

For smaller corporate and residential parties we serve the Akron, Cleveland and Canton Ohio areas including:

Cuyahoga Falls, Tallmadge, Portage Lakes, Barberton, Stow, Norton, Green, Kent, Wadsworth, Hudson, Streetsboro, Ravenna, Macedonia, Twinsburg, Brooklyn, Lakewood, Parma, Seven Hills, Cleveland Heights, Garfield Heights, Rocky River, University Heights, Parma Heights, Shaker Heights, Maple Heights, Brook Park, South Euclid, Warrensville Heights, Louisville, Massillon, Alliance, Dover, New Philadelphia, Kent and all of Northeast Ohio.

More information on our service are can be found here: Service Area

What forms of payment do you accept?

We accept cash, check and credit cards. For private parties we require a credit card payment for your deposit.  Corporate clients can pay their deposit with a company check or a PO can be used in lieu of deposit.

What happens if I don’t use some or all of the items I rented?

If you determine you do not need some or all of your rental items, inform your crew prior to completing your pre-event paperwork. You will receive a 50% credit for any item(s) not used.  Any item that is unloaded and setup is considered used.  This applies to events that are rained out.

What happens if I don’t use some or all of the items I rented?

If you determine you do not need some or all of your rental items, inform your crew prior to completing your pre-event paperwork. You will receive 50% off any item(s) not used.   Any item that is unloaded and setup is considered used.  This applies to events that are rained out.

What if I need delivery / take down at a specific time?

Specific delivery times may be available and need to be discussed at time of booking.  If a specific setup or take down time is available there is $50 charge for each specified time. Larger events with a dedicated truck may have this fee waived.

What if I want an early setup?

Setup times are determined by your event start time.  If you want an early setup time, give us the latest time you want us to have everything setup as your event start time.  Deliveries prior to 8:00am will be charged $50

Example, if your event starts at 2:00pm and you anticipate guests will start showing up at 1:30, you may want to give us 1:00 as your start time so we are gone prior to your guests’ arrival.  If you give us 2:00 as your start time we may still be there when your guests start arriving at 1:30.  Changing a start or end time may require cancelling of your event and re-booking.

What if you set up my items and I decide I want them moved?

Once on-site your setup crew will discuss your setup options.  Setup location must confirm with local and state laws, power, and space requirements.  We will setup up your items on a mutually agreed upon location.  If you want items moved after setup has started, there is a re-setup fee of 10%, based current published 4 hr rental price of the item(s) to be moved. We will set all items up prior to moving an item that is already set.

What is your cancellation and re-booking policy?

We offer flexible cancellation policies and never charge for cancellations 30 days out from your event.  Starting 2 days prior to your event the work of printing paperwork, filing with the appropriate state and/or local government, finalizing worker schedules and pulling and loading inventory begins.  For these reason all cancellations and/or changes to your order that take place 48 hrs prior to your event will have a fee.  These fees may be used towards re-booking another event.  Any changes that are made after 5:00pm, the day prior to your event, will have a non-refundable 50% fee as outlined in the table below. If your event is cancelled, the cost of the assurance plan is non-refundable.

Standard Policy Assurance Plan
Accidental damage protection: Unprotected, $0 $500/item, $2000 aggregate
Free cancellation before scheduled event: 30 days or Earlier 48 hrs or Earlier
Cancel at least 48 hrs before the event start, you owe: 20% 0%
Cancel after the 48 hr mark but before 5:00pm the day prior to your event, you owe: 40% 20%
*Cancel after 5:00pm the day prior to your event but before setup, you owe: 50% 50%
*Cancel after setup, you owe: 100% 100%
Apply cancellation fee to another event if next event occurs within:

*Not eligible

8 Weeks after cancelled event Anytime during the calendar year or six months from event date, whichever is greater

As you can see, with our standard policy, you can cancel your rentals with no penalty up to 30 days prior to your event, with the assurance plan you can cancel up to 48 hrs prior to your event with no charge.  Rentals cancelled within the last 48 hrs, under our standard policy, will be charged a 40% cancellation fee, with the assurance plan it’s only 20%.  Any changes or cancellations made after 5:00pm the day prior to your event will be charged 50% of the rental price.  Weather related cancellations, as described in “What is your rain policy…” have the same fees.  If your rentals are cancelled, fees can be used towards another event as indicated above.  With the standard policy, the funds must be used within eight (8) weeks, with the assurance plan you have the calendar year or six months, whichever is greater.  Re-scheduling of rentals is based on availability; we will make every effort to accommodate re-bookings.  Re-bookings can be for the same or different rental items.

What is your weather policy?

Weather policy for outdoor games and activities
Outdoor games and activities including bounce houses, obstacle courses, and other inflatable games cannot be used in the rain.  Your rentals will be cancelled should the forecast show a 60% chance of rain or greater for your rental period or two or more hours with 70% chance or greater.  Deposits will remain on file and can be re-used according to our cancellation and re-booking policy.  To calculate your percentage chance of rain we go to weather.org between 4:00pm – 5:00pm the day prior to your event.  We take the start and end times on your contract and we multiply up the percentage chance of no rain for each hour and then subtract from 100%.

Example 1: Your rental is from 2:00p – 6:00p, if the forecast for the first hour shows a 17% chance of rain and the second hour shows a 12%, then 11%, 10%, and 3%.  The chances of no rain each hour are: 83%, 88%, 89%, 90%, and 97%. Multiply these numbers together for 57%. Subtract this number from 100%, and the total chance of rain would be 43%, your items will be delivered as scheduled.  You will not be charged a drying fee if your items become wet due to rain.

Example 2: In the following example we will assume your rental will be from 1:00p – 7:00p. The total chance of rain for this period is 62%.  You will receive a call the day prior to your event asking if you want to cancel according to our cancellation policy, or take delivery.  If you choose to continue with your order a 20% drying fee will be added but will be returned for items that are clean and dry upon pickup.

Weather policy for Staffed events
For fully staffed events including laser tag, hamster ball races and other events that are completely staffed by Game Craze crew, we do not require a drying deposit. If the chance of rain is 60% or more or two or more hours with 70% chance or grater (see example 1 and 2 above), you will receive a call the day prior to your event giving you the option to cancel or continue with delivery.  Should you choose to move forward with your event, games and activities will be available for use during non-rainy times, should they present themselves.  This could result in an event that does not get any or has very limited game play.

Weather policy for tents, tables & chairs
With exception to extreme weather conditions tents, tables and chairs can setup and used in all weather conditions. You can opt to cancel your event and reschedule according to our cancellation and re-scheduling policy.  These items may be left up to dry at no additional cost to you.

What type of surface can inflatables be setup on?

The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event. Setups on hard surfaces such as concrete may require additional safety padding at an additional charge.

Policies

The following outlines our policies and procedures.

Accessibility

Client is responsible to ensure that vehicle(s) have unrestricted access to the event location.  In the event that vehicle(s) are unable to enter or entrance is delayed, Clients Service Period may be affected.  Once Provider arrives at event address any changes to event address will be charged a $19 admin fee plus $.95 per mile. Client will be billed for additional time as outlined in “Service Period” if vehicle(s) are unable to exit Event location.

Inflatable and other large item setups require direct access to setup location, using a wheeled dolly, with a minimum four (4) foot clearance with grades less than 5%.  Indoor setups require double doors with the center pole removed or roll up doors with a minimum 4 foot wide clearance. Setup location must be accessible without the use of stairs.  Setup locations that require the use of an elevator are considered difficult and Client will be billed for additional setup and/or take down time at a rate of $25 per man hour billed in 1/2 hr increments.  Failure to notify Provider of stairs, grades more than 5%, and/or set up locations with limited access as defined herewithin may result in a reduced rental period and/or cancellation of event or Rentals with Client responsible for the entire balance of this contract less 30%.

Permits & Right to Use

Make sure you have all necessary permits for the item(s) you are ordering. We can help guide you through this process. If your event is on private property you most likely will not need any permits. If your event is on public property, such as a park, you will most likely need a permit and may be required to provide additional insurance. If you have questions or need help with this, we are here to help.

Permits & Right to Use policy

Client is responsible to obtain all necessary permits as required by local and state law. Client is responsible to ensure permission of use.  Upon written request, Provider will submit a Certificate of Insurance (COI) at no cost, add a certificate holder for $15, or add client or venue as an additional insured for $25.  Events that take place in a State park will be charged a $45 flat fee and will include a COI naming the park as a certificate holder. If Provider is unable to set up or needs to stop activities early due to non compliance, payment in full is due and no refunds will be given.

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Quick Contact

Have a question? Call 330 752-2351 or complete this form and we will will contact you, usually within 2 business hours.